Terms & Conditions

1. Health & Behaviour

You confirm your dog is fit to be groomed and that all health or behavioural issues have been disclosed.
I reserve the right to refuse or stop a groom if your dog shows signs of aggression, extreme stress, or poses a risk.
Owners are responsible for any injury their dog causes to me or damage to property.

2. Vaccinations, Parasites & Illness

Dogs must be up to date with their vaccinations and flea and worm treatments.
Please ensure your dog arrives flea-free. If fleas are found during grooming, the groom may need to be stopped due to health and safety risks.
I cannot accept dogs with contagious conditions (e.g., kennel cough, ringworm, infectious skin conditions).

3. Matting & Groom Outcome

Severely matted coats may need to be clipped short for welfare reasons, which may expose underlying skin issues and may cause irritation.
Additional charges apply for de-matting and any extra time incurred.
This will be an extra charge of £5-£10 depending on the severity.

4. Senior Dogs & Medical Conditions

Elderly, young, or medically fragile dogs are groomed strictly at the owner’s risk.
Grooming may aggravate existing conditions.
I do not groom pregnant dogs.

5. Grooming Risks & Emergencies

While every care is taken, minor nicks, irritation, or stress can occur as an unavoidable part of grooming.
In the case of illness, accident, or emergency, I will contact you immediately.
If you are unreachable, I may seek veterinary care at your expense.

6. Cancellations, Rescheduling & Lateness

Please give at least 48 hours’ notice if you need to cancel or reschedule your appointment.
If you are running late on the day of your appointment, please contact me as soon as possible to let me know.
No-shows will be charged 100% of the groom fee.

7. Collection & Payment

Dogs must be collected promptly once the groom is complete.
I will contact you 30 minutes before the groom is complete.
Uncollected dogs may incur a care/boarding charge.
The final price may vary depending on coat condition, time taken and the dog’s behaviour.
Payment is due on collection and must be paid in full before leaving.

8. Photos & Marketing

I may take photos of your dog for marketing purposes unless you request otherwise.

9. Insurance & Liability

Scruffys is fully insured.
I cannot accept liability for injury, illness, loss, or death of a dog unless caused by proven negligence.

10. Data Use

Your personal information is kept secure and used only for grooming-related services, reminders, and records in line with data protection law.

11. Arrival, Handover & Collection Safety

On arrival, please remain outside the gate and let me know you are here. I will come out to meet you and collect your dog.
When collecting your dog, please remain outside the gate and I will bring your dog out to you.
There may be other dogs on the premises, so please follow the arrival and collection procedure to help keep all dogs safe and minimise unnecessary stress.
Owners remain responsible for their dog's safety and behaviour until they have been formally handed over to me, and once they have been returned at collection.
If your dog is reactive, nervous, or aggressive around other dogs or people, please let me know in advance so I can ensure a safe handover.

12. Complaints & Feedback

I always aim to provide a positive experience for you and your dog.
If you are unhappy with any aspect of your dog's groom, please contact me directly within 48 hours of your appointment so I can review the matter.
Please make sure complaints are submitted in writing and include relevant details or photographs where possible.

Terms & Conditions

1. Health & Behaviour

You confirm your dog is fit to be groomed and that all health or behavioural issues have been disclosed.

I reserve the right to refuse or stop a groom if your dog shows signs of aggression, extreme stress, or poses a risk.

Owners are responsible for any injury their dog causes to me or damage to property.

2. Vaccinations, Parasites & Illness

Dogs must be up to date with their vaccinations and flea and worm treatments.

Please ensure your dog arrives flea-free. If fleas are found during grooming, the groom may need to be stopped due to health and safety risks.

I cannot accept dogs with contagious conditions (e.g., kennel cough, ringworm, infectious skin conditions).

3. Matting & Groom Outcome

Severely matted coats may need to be clipped short for welfare reasons, which may expose underlying skin issues and may cause irritation.

Additional charges apply for de-matting and any extra time incurred.

This will be an extra charge of £5-£10 depending on the severity.

4. Senior Dogs & Medical Conditions

Elderly, young, or medically fragile dogs are groomed strictly at the owner’s risk.

Grooming may aggravate existing conditions.

I do not groom pregnant dogs.

5. Grooming Risks & Emergencies

While every care is taken, minor nicks, irritation, or stress can occur as an unavoidable part of grooming.

In the case of illness, accident, or emergency, I will contact you immediately.

If you are unreachable, I may seek veterinary care at your expense.

6. Cancellations, Rescheduling & Lateness

Please give at least 48 hours’ notice if you need to cancel or reschedule your appointment.

If you are running late on the day of your appointment, please contact me as soon as possible to let me know.

No-shows will be charged 100% of the groom fee.

7. Collection & Payment

Dogs must be collected promptly once the groom is complete.

I will contact you 30 minutes before the groom is complete.

Uncollected dogs may incur a care/boarding charge.

The final price may vary depending on coat condition, time taken and the dog’s behaviour.

Payment is due on collection and must be paid in full before leaving.

8. Photos & Marketing

I may take photos of your dog for marketing purposes unless you request otherwise.

9. Insurance & Liability

Scruffys is fully insured.

I cannot accept liability for injury, illness, loss, or death of a dog unless caused by proven negligence.

10. Data Use

Your personal information is kept secure and used only for grooming-related services, reminders, and records in line with data protection law.

11. Arrival, Handover & Collection Safety

On arrival, please remain outside the gate and let me know you are here. I will come out to meet you and collect your dog.

When collecting your dog, please remain outside the gate and I will bring your dog out to you.

There may be other dogs on the premises, so please follow the arrival and collection procedure to help keep all dogs safe and minimise unnecessary stress.

Owners remain responsible for their dog's safety and behaviour until they have been formally handed over to me, and once they have been returned at collection.

If your dog is reactive, nervous, or aggressive around other dogs or people, please let me know in advance so I can ensure a safe handover.

12. Complaints & Feedback

I always aim to provide a positive experience for you and your dog.

If you are unhappy with any aspect of your dog's groom, please contact me directly within 48 hours of your appointment so I can review the matter.

Please make sure complaints are submitted in writing and include relevant details or photographs where possible.

By booking an appointment with Scruffys, you confirm that you have read, understood and agree to these Terms and Conditions.